TERMS OF SERVICE
Terms of Service
The agreement between you and AuraCrawl when you scope an engagement or use anything we deliver. Written to be read, not to hide behind.
AuraCrawl is a pre-launch service. This page is provided in good faith and is not legal advice; for a significant commitment you should have your own counsel review it. Each section opens with a plain-language summary — a courtesy, not the contract; the operative text controls.
01.The agreement
This is the contract between you and AuraCrawl. Using the service, or signing an engagement, means you accept it.
These Terms of Service (the “Terms”) are a binding agreement between you, or the organisation you represent (“you”, “Customer”), and AuraCrawl (“AuraCrawl”, “we”, “us”). They govern your use of the AuraCrawl website, API, and any data-extraction engagement we deliver.
Our Privacy Policy, Compliance & Acceptable Use policy, Data Processing Addendum, and any written engagement scope or order we agree with you are incorporated into these Terms by reference. You accept these Terms by using the service or by signing an engagement.
02.Definitions
- Customer Data
- Anything you provide to us — targets, instructions, schemas, and any session or credentials you supply.
- Output
- The structured records we extract and deliver to you against your instructions.
- Engagement
- A scoped piece of work — the targets, fields, cadence, delivery, and price agreed with you before we begin.
- Connector
- An AuraCrawl integration for a given site, exposing its operations.
- Credit
- The billing unit. One credit is one delivered, schema-passing record at the Open tier; harder targets spend more per record.
03.Access and API keys
Keep your key secret. You are responsible for what happens under it. We can rotate or revoke a key if security demands it.
Where we issue an API key, you are responsible for keeping it confidential and for all activity under it. Do not share, resell, or expose your key, and do not let a third party use the service through your account unless we have agreed to it in writing. You must be at least 18 and provide accurate information.
We may issue, rotate, or revoke credentials where reasonably necessary for security, giving you reasonable notice where we can.
04.Licence and grant of rights
You may use what we deliver in your own products. You may not reverse-engineer our service or build a competing one from it.
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the service and to use the Output internally and within your own products and analyses. We retain all intellectual-property rights in the service, its underlying software, our connectors and extraction methods, and our documentation and branding.
You may not reverse-engineer the service, circumvent its limits, resell access as your own, use it to build a competing extraction service, or remove any proprietary notices.
05.Acceptable use
Public data only, under accounts you own, with a lawful basis. We can refuse or stop anything that crosses that line.
Your use is bound by our Compliance & Acceptable Use policy, which forms part of these Terms. You warrant that your use is lawful, that you respect third-party rights, and that you will not use AuraCrawl to:
- access data behind a login, paywall, or credential you do not own;
- obtain personal data for which you have no documented lawful basis, or target individuals;
- place orders, submit forms, or take any transactional action on a target;
- break the law applicable to a target, or infringe a third party’s intellectual-property or contractual rights.
You are solely responsible for the targets and instructions you give us. We may decline, pause, or end any request or engagement we believe crosses this line, and we will tell you plainly when we do.
06.Your data and data rights
You own your data and the Output. We use it only to run your work, never to train models or sell on, and we keep as little as possible.
You retain ownership of your Customer Data and of the Output. You grant us a limited licence to host, process, and transmit that data solely to provide the service and perform the engagement.
We do not sell your data, and we do not use your Output to train general-purpose models or for any other customer. We retain only what is needed to run and replay your pipeline; retention can be tightened per engagement, and personal data is handled under our Data Processing Addendum. You remain responsible for the lawful downstream use of the Output, including any third-party rights in it.
07.Fees, billing, and taxes
Priced in credits, agreed per engagement. You pay for delivered records; blocked or failed runs are on us. Taxes are extra.
Pricing is expressed in credits, as set out on our Pricing page and agreed for your engagement. You are billed on delivered, schema-passing records; blocked, failed, timed-out, and retried runs are our cost and are not billed to you unless an engagement expressly says otherwise. Committed volumes apply regardless of actual usage.
Fees are exclusive of taxes, which are your responsibility where they apply, except taxes on our own income. We may suspend the service for non-payment after notice. Raise any billing dispute before the due date.
08.Service levels and support
A firm uptime/SLA is agreed in writing per engagement (Atlas). Otherwise we work on a commercially reasonable-efforts basis.
Where an engagement includes a service-level agreement — for example on Atlas — its uptime targets, remedies, and support response times are as stated in that engagement. Absent an agreed SLA, the service is provided on a commercially reasonable-efforts basis. Scheduled maintenance and events outside our reasonable control are excluded from any availability measure. Support is provided through the channels we tell you about.
09.Intellectual property
Our software, methods, and brand stay ours. If you send us feedback, we can use it freely.
The service, its software and infrastructure, our connectors, extraction technology, documentation, and the AuraCrawl name and branding are and remain our exclusive property or that of our licensors. If you give us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or compensation.
10.Confidentiality
Each side protects the other’s non-public information and uses it only to work together.
“Confidential Information” means non-public information disclosed by one party to the other, including features, pricing, Customer Data, and security materials. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to people who need it and are bound by confidentiality. This does not apply to information that is public, already lawfully known, independently developed, or lawfully received from a third party. If compelled to disclose by law, the receiving party will give reasonable prior notice where permitted.
11.Warranties and disclaimers
We deliver professionally, but the open web changes — we can’t warrant a given target stays reachable, or that Output is ever complete.
Each party warrants it has authority to enter this agreement. We warrant that we will perform the service in a professional manner consistent with our documentation and any applicable SLA. You warrant that your use is lawful and non-infringing.
Except as expressly stated, the service and Output are provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the service will be uninterrupted or error-free, that any particular target will remain reachable, or that Output will be complete, accurate, or current — targets change their structure and defenses outside our control. When a target becomes impossible to extract at acceptable cost, we tell you promptly and stop billing for it.
12.Indemnification
You cover claims arising from your data, targets, and instructions; we cover claims that our own service infringes someone’s IP.
You will indemnify and hold us harmless from third-party claims arising from your Customer Data, your targets or instructions, your use of the Output, your breach of these Terms or the Acceptable Use policy, or your violation of law or third-party rights.
We will indemnify you against a third-party claim that the service, as provided by us and used in accordance with these Terms, infringes that party’s intellectual-property rights — excluding claims arising from your Customer Data, your chosen targets, combinations with other products, or use in breach of these Terms.
13.Limitation of liability
Neither side is liable for indirect losses, and our total liability is capped at what you recently paid us.
Neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill.
Our total aggregate liability arising out of or relating to an engagement is limited to the fees you paid us for that engagement in the three months before the event giving rise to the claim, or, for a free engagement, to ₹10,000 (or its equivalent). Nothing here limits liability that cannot be limited under applicable law.
14.Term, suspension, and termination
Either side can end for an uncured breach after 30 days. We can suspend immediately for security or misuse. Some clauses survive.
These Terms begin on your first engagement or use of the service and continue for as long as you use it or as an engagement provides. Either party may terminate for a material breach that is not cured within 30 days of written notice; monthly plans stop at the end of the paid month. We may suspend immediately where necessary for security, legal compliance, or to prevent harm.
On termination, your licences end and you stop using the service, and each party returns or deletes the other’s Confidential Information. Sections that by their nature should survive — accrued fees, intellectual property, confidentiality, disclaimers, indemnities, liability limits, and governing law — survive termination.
15.Governing law and disputes
Indian law and courts. We try to resolve things directly for 30 days first. Your local mandatory rights still apply.
These Terms are governed by the laws of India, excluding conflict-of-laws rules, and the courts of India have exclusive jurisdiction. Before litigation, the parties will attempt in good faith to resolve any dispute for 30 days. Either party may seek injunctive relief for intellectual-property or confidentiality matters in any court of competent jurisdiction.
If you use AuraCrawl from another country — including the United States, the United Kingdom, or the EEA — the mandatory consumer- and data-protection laws that apply to you where you are located are unaffected by this clause.
16.Changes to these Terms
We may update these Terms and will post the new version here; material changes are notified to active customers.
We may update these Terms from time to time. When we do, we post the revised version here with a new effective date; for material changes we give reasonable notice, including to active paying customers. Continued use after an update constitutes acceptance. If a change is materially adverse to you, you may stop using the service and contact us.
17.General terms
- Entire agreement. These Terms and any engagement scope are the entire agreement; an engagement scope controls over these Terms where they conflict, and the DPA controls on data-protection matters.
- Assignment. You may not assign these Terms without our written consent, except to a non-competitor successor in a merger or asset sale. We may assign to an affiliate or successor. Prohibited assignments are void.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages, denial-of-service attacks, and provider failures.
- Severability and waiver. An unenforceable provision is modified to the minimum extent necessary; failure to enforce a right is not a waiver of it.
- Notices. Legal notices to us go to hi@auracrawl.com; notices to you go to your account contact.
- Relationship. The parties are independent contractors; nothing here creates a partnership, joint venture, agency, or employment relationship.
18.Contact
Questions about these Terms can be sent to hi@auracrawl.com.
Legal, privacy, or compliance questions go to a person, not a ticket queue — write to hi@auracrawl.com.